This solution is based on the BFly® platform and has been specifically designed for entities which have the responsibility of a global support contract involving different partakers, both from the service provider and the customer side. With Support Contract Manager, it is possible to describe your contractual engagements and those of your partakers, record requests and orders from customers, affect actions to the relevant partakers, track progress, manage billing and payments through collaborative interfaces, measure each partaker’s performance, receive notifications and customized alerts.

Highly collaborative, Support Contract Manager makes it easy recording and tracking requests in a wide range of services types, track their internal or external completion at the performance level required by the contracts.