10th December 2019

Virgin Atlantic’s Engineering & Maintenance team has announced eMRO by TRAX as their selected IT system for future maintenance management. This is a milestone moment for the Engineering & Maintenance team who have made the multi-million-pound investment to provide a platform for simpler, smarter maintenance. This will support the airline’s travel experience for its customers, ensuring aircraft are available on time through ground time optimization.

Phil Wardlaw, VP Engineering & Maintenance commented, “The selection of eMRO by TRAX forms part of our Engineering Transformation Programme which will see us relaunch our Engineering & Maintenance digital capabilities. Transitioning to eMRO offers a huge range of benefits; a simple, automated, accessible, paperless platform centered around control and compliance of our fleet maintenance.  It will be a great new tool for our people and will ensure that the ground time of our aircraft will be better optimized and even more efficient. Ultimately this will lead to reduced disruption for our customers and will support our ambitions to become the most loved travel company.”

Jose Almeida, President & CEO stated, “It is with great pleasure that TRAX partners with Virgin Atlantic to mobilize their maintenance operation. Virgin is a renowned airline with a 35-year history of offering its innovative product to its customers. TRAX plans to aid Virgin Atlantic with its stellar service by offering the right tools for their paperless processes and real-time data that will enhance the efficiency of the maintenance operation.”

This announcement marks the start of an exciting new partnership between Virgin Atlantic and TRAX, who will be developing a fully-defined delivery schedule with go-live anticipated in 2021. eMRO by TRAX replaces Virgin Atlantic’s existing maintenance management system which has been operative since 2010.

The selection of a new maintenance platform represents a step change in Virgin Atlantic’s technology portfolio and positions the airline toward smarter operations and enhanced customer journeys.